PAST AND PRESENT CLIENTS
The TLC Client Portfolio
Since day one, I’ve been assisting individuals and businesses in defining and fulfilling their objectives. I’ve worked with industry-leading clients, and earned my reputation as a top Marketing Consultant. Take a look at my clients list below.
MINNAC LIFE SCIENCES
Virtual and hybrid event delivery
Supporting the team to plan, build, and deliver impactful and unique life science customer experiences. Whether a live, virtual or hybrid event, Minnac's strategy helps drive maximum customer and attendee engagement by creating emotional attachment to our client's products and services, as well as developing strong community relationships.
PROJECT MANAGEMENT | SPEAKER LIAISON | CLIENT RELATIONS | CUSTOMER ENGAGEMENT
PILOT CAREERS LIVE
PCL approached with a request to push their event seminars to the next level. Responsibilities include developing, delivering and moderating the hugely popular seminar programme staged at each Pilot Careers Live and PCL Virtual event. The seminars cover subjects of key interest for would-be commercial pilots and are presented by some of the aviation industry’s top professionals.
EVENT MANAGEMENT | PUBLIC SPEAKING | CUSTOMER LIAISON | SEMINAR MODERATION
Business launch and leadership
Founder of this not-for-profit initiative created to provide support for the pilot community in response to COVID-19.
The customer offering has evolved in response to demand, attracted an international following and receives regular requests for collaboration.
LEADERSHIP | INNOVATION | BRAND DEVELOPMENT | CUSTOMER ENGAGEMENT | BUSINESS DEVELOPMENT | MENTORING AND COACHING | TEAM TRAINING | RECRUITMENT
SKYBORNE AIRLINE ACADEMY
Focusing on the customer experience
Skyborne has an innovative approach to pilot training which includes a key focus on customer service.
My function is three-fold: Firstly, to manage the NPS roll out, tracking, reporting, TNA analysis and developing/delivering staff training in response to customer feedback.
Secondly, to deliver a two-day customer service module for all pilots undergoing their initial training.
Finally, project managing Skyborne's global events calendar and event director for annual pilot graduation.
CUSTOMER EXPERIENCE | MANAGEMENT CONSULTANCY | TRAINING DESIGN AND DELIVERY | EVENT MANAGEMENT
Helping others achieve their potential
Turnpoint's team is passionate about helping others in aviation to achieve their full potential. I support them to run trial assessment centres and interview coaching for aspiring pilots during their university course.
PILOT RECRUITMENT | COACHING
VA AIRLINE TRAINING
All things customer-related
VA is an independent Approved Training Organisation (ATO) based in Cambridge, UK.
A 6-month project to develop and deliver a new customer engagement strategy which included restructuring, managing and coaching the Airline Training Advice team and increasing brand awareness through effective use of budget.
CUSTOMER ENGAGEMENT | DEPARTMENT RESTRUCTURE | RECRUITMENT | TEAM AND CUSTOMER COACHING | MARKETING AND PR | EVENT DELIVERY