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MINNAC LIFE SCIENCES
Virtual and hybrid event delivery
Supporting the team to plan, build, and deliver impactful and unique life science customer experiences. Whether a live, virtual or hybrid event, Minnac's strategy helps drive maximum customer and attendee engagement by creating emotional attachment to our client's products and services, as well as developing strong community relationships.
PROJECT MANAGEMENT | SPEAKER LIAISON | CLIENT RELATIONS | CUSTOMER ENGAGEMENT
PILOT CAREERS LIVE
Virtual and hybrid event delivery
PCL approached with a request to push their event seminars to the next level. Responsibilities include developing, delivering and moderating the hugely popular seminar programme staged at each Pilot Careers Live and PCL Virtual event. The seminars cover subjects of key interest for would-be commercial pilots and are presented by some of the aviation industry’s top professionals.
EVENT MANAGEMENT | PUBLIC SPEAKING | CUSTOMER LIAISON | SEMINAR MODERATION

RESILIENT PILOT
Business launch and leadership
Acting CEO and founder of this not-for-profit initiative created to provide support for the pilot community in response to COVID-19.
The customer offering has evolved in response to demand, attracted an international following and receives regular requests for collaboration.
LEADERSHIP | INNOVATION | BRAND DEVELOPMENT | CUSTOMER ENGAGEMENT | BUSINESS DEVELOPMENT | MENTORING AND COACHING | TEAM TRAINING | RECRUITMENT
SKYBORNE AIRLINE ACADEMY
Focusing on the customer experience
Skyborne has an innovative approach to pilot training which includes a key focus on customer service.
My function is two-fold: Firstly, to manage the NPS roll out, tracking, reporting, TNA analysis and developing/delivering staff training in response to customer feedback.
Secondly, to deliver a two-day customer service module for all pilots undergoing their initial training.
CUSTOMER EXPERIENCE | MANAGEMENT CONSULTANCY | TRAINING DESIGN AND DELIVERY

THE NAIL HUT, NORWICH
Building a following
The Nail Hut first opened between lockdowns in December 2020. For a small start-up business it was important to create a personality and engage and retain an audience during this difficult period. With the tiniest of budgets, we are building a great following.
BRAND AWARENESS | CUSTOMER ENGAGEMENT | SOCIAL MEDIA
VA AIRLINE TRAINING
All things customer-related
VA is an independent Approved Training Organisation (ATO) based in Cambridge, UK.
A 6-month project to develop and deliver a new customer engagement strategy which included restructuring, managing and coaching the Airline Training Advice team and increasing brand awareness through effective use of budget.
CUSTOMER ENGAGEMENT | DEPARTMENT RESTRUCTURE | RECRUITMENT | TEAM AND CUSTOMER COACHING | MARKETING AND PR | EVENT DELIVERY